The Client Arrived At Our Offices At 07:14. We Were Not Expecting The Client.
ORC DISPATCH · MISSION REPORT · ORC-2025-267 · SUPPLEMENTARY LOG: SITE VISIT (UNINVITED) · CLEARED FOR EXTERNAL PUBLICATION · THE CLIENT HAS REVIEWED THIS REPORT · THE CLIENT FINDS IT FAIR
MISSION REF / ORC-2025-267 · FILED 29 OCT 2025 · PUBLISHED 23 MAY 2026
The Client Arrived At Our Offices At 07:14. We Were Not Expecting The Client.
LEO Standard Retrieval · S-01 · ORC-V4 “Patience” · Oct 2025 · Plus One Unplanned Site Visit
APPROVED: M. HARGREAVES · LEGAL: L. SANDHU · NOTE: ORC DOES NOT TYPICALLY ACCEPT UNANNOUNCED SITE VISITS. ORC DOES NOT TYPICALLY ACCEPT ANNOUNCED SITE VISITS. WE HAVE UPDATED THE CONTACT PAGE TO REFLECT THIS.
SITE VISIT LOG · 14 OCTOBER 2025 · ORBITAL PARK ESTATE, BRECKSWORTH · CLICK ROWS TO EXPAND
07:14
Client vehicle arrives at Orbital Park Estate. Attempts to locate Building 14. Circles estate twice.
The client drove a silver estate car. Building 14 is not signposted from the main entrance because ORC does not publicise the address. The address is on the contract, in section 9, under “correspondence address.” The client found section 9.
07:22
Client locates Building 14. Attempts the main entrance. Main entrance locked. ORC operating hours: 08:30.
ORC standard operating hours are 08:30 to 17:30, Monday to Friday, excluding public holidays and the period between Christmas and New Year, during which a skeleton crew may or may not be available depending on mission requirements. None of this information is relevant to why the client arrived at 07:14. We have not established why the client arrived at 07:14.
07:31
A. Kowalski arrives for early shift. Finds client waiting by the entrance. Brief pause reported.
A. Kowalski’s incident note reads: “I arrived at 07:31 and there was a man in a jacket standing by the door holding a coffee from a petrol station. He said he was from [CLIENT NAME REDACTED]. I said we weren’t open yet. He said he knew and apologised. I let him in.” A. Kowalski’s decision to let the client in has been reviewed. The review concluded that A. Kowalski made a reasonable judgment call in an unusual situation and that the coffee from a petrol station suggested the client had been driving for some time.
07:33
Client seated in the meeting room. A. Kowalski provides coffee. Contacts M. Hargreaves.
A. Kowalski’s message to M. Hargreaves at 07:33 read: “The client from 267 is here. In person. At the office.” M. Hargreaves’ response, at 07:41, read: “Which client.” A. Kowalski confirmed. M. Hargreaves’ response to that read: [REDACTED]
07:58
M. Hargreaves arrives. Meeting convened. Attendance: M. Hargreaves, A. Kowalski, the client.
The meeting was not scheduled. There was no agenda. The meeting room contained the client, two ORC staff members, three coffees, and a packet of biscuits that A. Kowalski had located in the kitchen. The client apologised for arriving unannounced. M. Hargreaves said it was fine. It was, in context, fine. The client explained why they had come in person. The reason was [REDACTED].
08:15
P. Patel arrives for normal shift. Observes meeting in progress. Continues to her desk without comment.
P. Patel’s awareness of the situation is confirmed by the fact that she closed the meeting room door from the outside as she passed. P. Patel has not commented on the incident. P. Patel’s approach to unusual situations is to continue working. We consider this one of P. Patel’s more professionally valuable characteristics.
09:40
Meeting concludes. Client offered a tour of the ground floor. Client accepts. Tour lasts 22 minutes.
The tour covered the ground floor lobby, the main operations room (viewed through the window, not entered), and the canteen. The client asked if they could see Reg. A. Kowalski explained that Reg was on mission. The client said “of course.” The client asked if they could see Patience. A. Kowalski said Patience was in Hangar 7 undergoing scheduled maintenance. The client asked if Hangar 7 was here. A. Kowalski said no. The client said “Cornwall?” A. Kowalski confirmed. The client said they [REDACTED]
10:02
Client departs. Expresses satisfaction with visit. Thanks A. Kowalski for the biscuits specifically.
The client shook hands with M. Hargreaves and A. Kowalski at the door. The client said it had been “really reassuring.” M. Hargreaves said ORC was glad to help. The client got in their car and drove away. M. Hargreaves and A. Kowalski stood at the door for a moment. M. Hargreaves then said [REDACTED].
ORC-2025-267 was a standard S-01 LEO retrieval at 503 km. ORC-V4 “Patience” was deployed. The object was at the stated position. The mass was accurate. The attitude state was stable. Capture was completed on day 14. Re-entry was confirmed on 21 October 2025. The mission was successful in all operational respects. The client’s concerns, which motivated the visit, were unfounded. The mission had, at the time of the visit, been proceeding normally for eleven days.
The client was informed of this during the meeting. The client said they knew, intellectually, that everything was fine but that it was “nice to see where it was all happening.” M. Hargreaves said the operations room was where it was happening. The client said they had seen it through the window and it looked very professional. M. Hargreaves thanked them.
02 / UPDATED VISITOR POLICYEFFECTIVE IMMEDIATELY
| Site visits (announced) | By prior arrangement only · minimum 5 working days notice · contact via the contact page |
| Site visits (unannounced) | Not available · even if the person is very nice and has biscuits |
| Hangar 7 (Trevannick) | Not open to clients · operational facility · no exceptions · also it is quite far |
| Operations room | Viewable through window from the corridor · this is the limit |
| Vehicle viewings | Not available when vehicles are on mission · which they usually are |
| Coffee | Available if A. Kowalski decides to make it · not guaranteed |
NOTE
The client whose visit is described in this report has been informed that the report would be published. The client said they were “honestly quite embarrassed” about the visit and hoped it would not be “too mean.” We said we would be fair. We have been fair. The client remains a client. The mission was a success. The biscuits were good.
END OF REPORT · ORC-2025-267 · MISSION: SUCCESS · VISIT: FINE · CONTACT PAGE: UPDATED · BISCUITS: DIGESTIVES